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Customer Relationship Management - CRM application

CRM application or business and manager systems help companies in the relationships with customers; enable to realize top buyer behaviour analyses and to segment customers according to the type and behaviour. So, they allow to realize exactly aimed marketing and business activities.

What does CRM contain?

CRM system usually contains:

• customer administration
• personalization of particularly customer profiles and groups
• business cases pursuance, clients management
• e-mail management
• online marketing campaign management
• service communication
• call centre
• loyalty programmes administration
• business management support

The key factor for successful CRM system is correct and consistent data about company’s customers accessible online in whole company’s IT infrastructure. It is important to realize that CRM system has an impact on all company’s processes (production, sales, marketing etc) and the most important factor is to maintain customers´ satisfaction.

Your expectations from CRM system

CRM system enables you to simplify customer administration. You will achieve more efficient and transparent personalization of particular customer profiles and groups (segmentation). It will enable you to view customer’s profile and history, check ongoing projects and will alert you in case a project is delayed. In case of any amendments to a project you will be notified by the email and you can react as soon as you receive the notification. CRM application will allow you to communicate with your colleagues in a real time (online). The accumulation and storage of company’s data is simple and can be accessed securely from anywhere and anytime. CRM system enables you to set hierarchy within the system. It means your top management can have an access to sensitive information but floor staff can be denied such an access and so on.

Customer relationship management is strategy focusing on building and maintaining long-term relationship with customers profitably. Introduction and implementation of CRM is not only about changing technology but it is about changing company’s philosophy with great emphasis on customer. So the most important factor in applying CRM within the company is changing employees’ mindset.

Reason why with us

Our CRM application is based on modern technologies such as Open Source software, PHP and MySQL. The advantages of Open Source software are lower costs and greater flexibility compare to licensed software. We provide complex and tailored solutions for our customers and we are able to build the system up to your requirements and needs so you do not have to adjust to the system but it will adjust to your company’s processes. We put emphasis on simplicity and usefulness of the system and the implementation of our systems is routine matter.

Results behind us

Our clients range from small to large organizations from different industries (financial services, recruitment agencies, estate agencies etc.). The clients we provided CRM systems to are Hyundai Czech Republic, MIA 2007, European Club of Estate Agents (EKRK) or OZO Ostrava with co-operation with Ostrava Metropolitan Police.

Contact us without any obligations if you are thinking about implementing CRM system in your company. If your current system is getting older or faulty and is not up-to-date with your requirements then tell us about it, we can help.

T-Control

T-Control system is being developed based on requirements of OZO Ostrava and Metropolitan police of Ostrava.
T-Control system monitors areas within Ostrava and notifies central office in case pollution appears and comes up with the solution to eliminate it.

CRM application for Estate Agents

We have developed efficient and proved system for Estate Agents. In case you are interested in what we have developed and need more information about it do not hesitate to contact us.

Tailored CRM applications

We are capable of developing wholly new system for you based on your needs and requirements. The depth and width of our expertise enable us to satisfy almost everybody. Contact us you will be surprised what we can do for you.

Poski.com UK
London, United Kingdom
tel.: +44 784 305 1904
email: info@poski.com

Poski.com LLC
1155 Akard dr.
Reno, NV 89509, USA
tel.: +1 (775) 287-2841
email: info@poski.com